It's not always choosing only software
In the distant past, choosing software meant finding software you liked and then buying it. That process has become more complicated.
It’s nice to have different pricing options, like per-report, monthly or annual subscriptions, or one-time purchase with an annual update fee, but those looking for software are also bombarded with other choices: website hosting and development, and a wide array of business-related services.
The process can be somewhat overwhelming. It will help to write down exactly what you’re looking for before you start. Spectora has a huge list of services and that might be a good place to start just to explore the possibilities. Other software companies will offer some or all of these ancillary services. The Inspector Support Network (ISN) is also a popular choice for business support services.
Some business services are available through companies that don’t provide software but specialize in home inspection. Examples are call centers and companies that deal with scheduling and pre-/post-inspection details like agreements, payments, and letters.
Factors to Consider
Mastering your software is key in producing good-looking, accurate reports quickly. Which inspection software to choose is an ongoing debate among home inspectors. Here are some things to consider when making your decision:
1. Patience and aptitude for working with computers
Give some thought to how much time, patience and ability you have in learning to use software. Some inspection software requires very little effort to learn and can be used almost as soon as you get it. Typically, software that requires less effort to learn also is less versatile and powerful.
Some of the more sophisticated software features:
- Electronic (email) contract signatures;
- Choice of a variety of template types (residential, commercial, 4-point, wind mit., etc.;
- The ability to create templates with pre-selected items (useful for inspecting housing developments with similar homes/problems);
- Automatically install photos next to the narrative they support;
- Photo editing: annotation, captioning, resizing, quality adjustment and placement of photos;
- Inclusion of video in the report;
- The ability to complete the report onsite, without access to the internet;
- The ability to edit the template during the inspection;
- The ability to easily merge multiple reports into a single report;
- The ability to view detailed system checklists as you inspect;
- The ability to email the report from the inspection site;
- The ability to support onboard inspector reference (like live links to sites like the Building Intelligence Center);
- Great template edibility and the ability to control template organization;
- The ability to edit the look (format) of the PDF report;
- The ability to store a variety of forms;
- A choice of summary placement;
- Optional text appearance (typically a link to a body of hidden text. For example the Standards of Practice); and
- Easy integration with software/programs designed to streamline your business.
A detailed comparison is more than can be provided here, especially considering that software is always evolving.
2. What type of device will you use?
Some software can be used with a variety of operating systems, most commonly Windows (PC), OS X (Mac), or Android, and some have limitations. If you already have a computer or some other electronic device that you plan to use for performing inspections and creating reports (not always the same device) your choices may be limited to compatible software.
3. Will you go mobile?
If you plan to use a mobile system in which you carry the device with you as you perform the inspection, enter information as you go, and have compiled a completed report when the inspection is finished, you should investigate the mobile platforms offered by the different software companies. Some software will allow you to email the report to the client directly from the handheld device while others require the report to be downloaded to a computer before it can be emailed.
4. Do you want to expand to multi-inspector?
If you would like to eventually expand into a multi-inspector firm, you'll want software that will allow you to have multiple inspectors fill out different parts of the same report in realtime, or to easily merge separate reports to form a single report.
5. Do your homework!
Brains are wired differently. I'm asked about my preference fairly often, but in talking to inspectors who've tried say, both HomeGauge and Home Inspector Pro, it's not unusual to hear an inspector say, "I tried it, but it just didn't make sense to me, and then I tried the other one and it was easy!" One was talking about starting with HG and the other was starting with HIP! The more time you spend evaluating different inspection software, the more likely you are to be successful because:
- You've exhibited discipline and perseverance in your preparation;
- You're working with software you're comfortable with and understand how to use well;
- Your inspection software integrates well with your business software;
- You can concentrate on the report content instead of struggling to make the software do what you want; and as a result our reports will look good and be easy to read.
If you belong to a professional association (and you should), chapter meetings are a good chance to talk with other inspectors about what they use. There are many discussions on the InterNACHI message boards. There's really no good way around taking the time to visit the software manufacturer's websites, learn what features their software offers, and try out the free demo versions offered by each. Most inspectors use whatever they buy for a long time, so making a good, informed choice is important. The quality of your software and how well you use it will be reflected in the quality and look of your reports, and will have a strong influence on how well your business performs. The more time you put into making your choice, the happier you'll be with the results!
6. Your budget
There are different business models.
- Some software carries a relatively high initial price, but you own it from then on. They may or may not charge updating fees, or you may have a choice. This model is disappearing from the better software companies.
- Other companies have lower initial cost but you pay per report.
- Some charge a monthly or annual fee,
Increasingly, software companies are offering a choice of more than one of these options.
A note about charging for updates:
Pretty much all inspection software is continually a work in progress. Each company has developers that work to make improvements and develop/add new features. This is necessary for a company to remain competitive. To pay for these continuing development costs, companies must either include development costs in the price of the software, or charge an annual update fee. Some companies allow users to waive the update and continue using the software as-is.
Support availability is another important consideration, and so is the amount of time a company has been in business (these are often connected). Sooner or later you will have software questions, often on a weekend, sometimes late at night. If you inspect a property on a Friday afternoon and the client needs the report right away, if you have a problem producing it Friday evening, how will you get help?
Support is not always limited to phone support. Both HomeGauge, Home Inspector Pro, and Spectora have their own forums on the InterNACHI message boards (so does Inspection Support Network [ISN]), their own message boards, and some provide support via on online chat feature. Using these alternatives, users needing help during times when phone/chat support is not available still have options. In fact... asking on the InterNACHI message boards may supply answers, since there are users of almost every inspection software monitoring the boards.
Established Inspection Software Companies
The following list is of established software companies :
- Home Inspector Pro
- Tap Inspect
- Whisper Reporter
- EZ Home Inspection Software
- Inspector Nexus
- Palm Tech
This list is not complete and is not meant to be a list of recommendations. I'm familiar only with the ones for which I have developed templates (1-6).
The InterNACHI Narrative Library is available as custom digital templates for software in bold font.
Fly by Night Companies
You'll find additional inspection companies listed in various places on the internet. Many of these are companies that had created software for businesses other than inspection that they thought could be tweaked a little and then used to perform home inspections. Typically they provide little or no support and don't update their software/applications. When you evaluate software, pay attention to what inspectors who have used it have to say. Looking at various home inspection message boards is a good place to start.