You are paying the difference between the $215 Word/Excel version and the $270 price of a residential template.
For Spectora, Scribeware, or other cloud-based software, for faster service, please notify me of your purchase by email (kenton@internachi.org) and I’ll share the template with you along with an email notification.
For Home Inspector Pro, HomeGauge or other software that includes transfer of files to be installed on your hard drive, watch for notification in an email.
I have to respond personally, I try to do this as soon as I receive notifications, typically respond within 24 hours, usually much less.